Refund Policy

The 14-day window

You can request a refund within 14 days of purchase if any of the following apply:

• The files are broken, corrupted, or fail to open in the software listed on the product page.
• The download is materially different from what the preview and description promised.
• You accidentally bought the same product twice or bought the wrong variant.
• A key promised format is missing from the archive.

When refunds are not available

• You changed your mind after downloading and using the file in a project.
• The file works as described but doesn't match your personal taste.
• You don't have the third-party software (e.g. Photoshop, Figma) required to open it — the required software is listed on every product page.
• The 14-day window has passed.
• Extended-license upgrades on already-downloaded products.

How to request a refund

1. Email pack@mavopoke.work with your order ID (from your receipt) and a short description of the issue. Attach a screenshot if the file is broken.
2. We reply within 2 business days.
3. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before opening a chargeback with your bank — it's almost always faster to solve the issue directly. Fraudulent chargebacks may result in the account being blocked from future purchases.